Customerly is a marketing automation platform that provides tools and features to help businesses engage with their customers, improve customer support, and increase conversions. The platform offers a variety of features, including live chat, email marketing, automation workflows, and analytics.
One of the key features of Customerly is its live chat feature, which allows businesses to connect with their customers in real time. The platform offers customizable chat widgets that can be embedded on a website or mobile app, enabling businesses to engage with customers through their preferred channel.
Customerly's email marketing tool allows businesses to create and send targeted email campaigns to their customers. The platform offers drag-and-drop templates and functionality, making it easy to create professional-looking emails without any coding knowledge. Businesses can also segment their email lists based on customer behavior, such as previous purchases or involvement in previous email campaigns.
Automation workflows are another key feature of Customerly. These workflows allow businesses to automate repetitive tasks such as sending welcome emails or follow-up messages. Businesses can create custom workflows based on customer behavior, allowing them to send personalized messages to customers at the right time.
Customerly also offers analytics and reporting features that help businesses track their performance and optimize their marketing efforts. The platform provides insights into customer behavior, such as website visits and chat interactions, as well as email campaign performance metrics, such as open rates and click-through rates.
In addition to its core features, Customerly also offers integrations with a variety of third-party tools, including CRM software, ecommerce platforms, and social media channels.
Overall, Customerly is a comprehensive marketing automation platform that offers a range of features to help businesses connect with their customers and improve their marketing efforts. Its live chat feature, email marketing tool, and automation workflows make it a valuable tool for businesses of all sizes looking to improve customer support and increase conversions.