Batch is a customer engagement platform that helps businesses automate and personalize their customer communications through SMS, push notifications, and in-app messages. With Batch, companies can send targeted messages to specific customer segments, plan campaigns in advance and track the results of their communication efforts.

One of the key features of Batch is the ability to segment customers based on various attributes such as location, behavior and preferences. This allows companies to send highly targeted and relevant messages to their customers, improving the effectiveness of their communications.

Batch also offers a range of tools to help businesses design and deliver effective messaging campaigns. These include customizable templates, A/B testing, and real-time analytics. Batch also integrates with a variety of other marketing and customer relationship management (CRM) tools, such as Salesforce and Mailchimp, making it easy for businesses to incorporate Batch into their existing workflow.

In addition to messaging, Batch also offers a range of engagement tools, such as in-app messaging and push notifications, to help businesses connect with their customers in real time. These tools allow businesses to send personalized and timely messages to their customers, encouraging them to take specific actions or make purchases.

Overall, Batch is a powerful customer engagement platform that helps businesses automate and personalize their communication with customers. The segmentation and engagement tools enable companies to effectively reach and engage their customers, improving customer satisfaction and loyalty.